Case study · Hospitality

From 33 minutes to 5 minutes.

How Wyndham Indianapolis West turned RFP response into a competitive weapon and raised its sales target by 10% with Hippo Rev.

Property

Wyndham Indianapolis West

Owner

Rita Patel-Chevere

Go-live

10 days

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The challenge

Demand wasn't the problem. Execution was.

Wyndham Indianapolis West runs a high-volume group sales operation across 407 rooms and 37,000 sq ft of meeting space. 312 Cvent RFPs came in last year alone. Every one meant switching between Opera, Lighthouse, and Delphi, then building the proposal by hand.

33 min per RFP

After-hours calls to voicemail

Pricing drifted rep to rep

Follow-up fell through the cracks

The solution

One overlay across the full lifecycle.

Hippo Rev went live in 10 days as a lightweight overlay on the systems the team already trusted. No migration, no new tools to learn.

Capture

A 24/7 voice agent answers inbound calls, qualifies the lead, and routes it with full context.

Convert

Pulls availability and planner history, prices against the comp set, and drafts the proposal in 5 minutes.

Grow

Active Deal Room and real-time analytics show which proposals are getting opened.

Before vs. with Hippo Rev

Before

33 minutes per RFP, built by hand

After-hours calls to voicemail

Pricing eyeballed, inconsistent

Reps typing and reformatting all day

With Hippo Rev

5 minutes per RFP, drafted for you

24/7 voice agent captures every call

Winning rate recommended every time

Reps closing deals and running site visits

The platform

Built on it

Why it works

By role

By property type

Learn

Watch & reference

From 33 minutes to 5 minutes.

Demand wasn't the problem. Execution was.

One overlay across the full lifecycle.

My team is finally doing what they should be doing. Not typing RFPs. Closing deals.

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Solutions

The Revenue Capture Platform for hotel group sales. Execute every deal, from inquiry to close.

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