Group inquiries land in seven places.
Most leak before a seller sees them.
Hippo Rev executes every deal from inquiry to close — capturing every inquiry, responding faster, and following up so nothing goes cold. Cvent. HotelPlanner. Email. Phone. Web forms. Outbound. AI assistants. Every channel runs as one.
Built for VP Sales and Directors of Sales at full-service hotels and management companies.
The demand is here.
Most of it never reaches a seller.
Group sales doesn't have a demand problem — it has a capture problem. Inquiries arrive across seven separate systems with no unified intake, and most leak before a seller sees them.
Corporate hotel RFPs go unanswered.
When intake is fragmented across portals, mailboxes, and phone, the best leads die before a seller ever sees them.
Of RFPs are awarded to one of the first three responders.
Speed gets you on the shortlist. But speed is impossible if you're still discovering inquiries by hand.
Of a seller's week is lost to admin, not selling.
Planners now ask ChatGPT and Claude for venues. If your hotel isn't surfaced there, you're invisible on the newest channel.
Every channel that captures demand badly is a revenue leak. Capture is the first place a deal can die — and the easiest place to fix.
Inquiry to qualified lead, in under an hour.
From any channel, every inquiry follows the same motion. By the time a seller opens their laptop, the lead is scored, missing details are already being chased, and the right person is already assigned.
MINUTE 0
Inquiry arrives
Any channel.
RFP portal, email, phone, website, or AI assistant. Captured and timestamped.
MINUTE 1
Deduped
One source.
Cross-channel dedupe. Same planner, same event = one lead.
MINUTE 5
Qualified
Scored.
Budget, timeline, fit to property. Winners surfaced.
MINUTE 15
Routed
Right seller.
By territory, property fit, or history. Instant notification.
Minute 30
Handed off
To Convert.
Full context: channel, score, missing details chased.
Five agents running every channel.
Each agent owns a channel or a job. None are standalone tools — they share state with Convert and Grow, so a lead captured at 8am Tuesday carries its full context all the way to close.
AGENT 01
Source Aggregator
Captures every inquiry, every channel.
Pulls from Cvent, HotelPlanner, Groups360, CVB portals, email, and web forms into one unified intake. Dedupes across sources.
AGENT 02
Front Desk Agent
Answers calls 24/7 with natural AI.
Captures event details, qualifies leads, routes to the right salesperson. Replaces missed calls and after-hours voicemail.
AGENT 03
Website Chatbot
Engages visitors before they leave.
Captures inquiries from your website with personalized video responses. Pre-qualifies leads against your ICP.
Agent 04
AEO Agent
Captures demand from AI assistants.
Optimizes your hotel's presence in ChatGPT, Perplexity, Claude, and Gemini answers. First-mover advantage on the newest demand channel.
AGENT 05
Outreach Agent
Fills pipeline with net-new accounts.
Personalized video outreach at scale to ICP-matched accounts that match your strongest segments. Cold prospecting that doesn't feel cold.
What Capture reads and writes.
Hippo Rev sits over your existing stack. Your systems of record stay where they are — Capture reads from intake channels, writes leads into your CRM, and never asks you to migrate a single record.
RFP portals
Polled continuously. Inquiries pulled into unified intake within seconds.
Watches shared and individual mailboxes. Identifies group inquiries, replies, and planner follow-ups.
CRM
Writes new leads with full context: channel, fit score, missing details. Keeps account history current.
PMS
Pulls property availability and meeting space configurations to qualify leads against real inventory.
Capture, before and after.
What hotels see in the first 90 days when intake is unified, qualified, and routed by the platform instead of by Tuesday morning.
100%
Inquiry capture rate
Every channel monitored, every inquiry logged. Nothing leaks between systems.
12×
Faster first response
Minutes to first reply. First-three-responder advantage compounds.
0
Missed after-hours calls
Front Desk Agent answers nights, weekends, holidays.
8th
Channel captured
First-mover advantage on demand from AI assistants.
Got questions?
How Hippo Mate works.
What does Capture do?
Capture is the intake layer of Hippo Rev. It pulls every group inquiry, from Cvent, HotelPlanner, email, phone, web forms, and now AI assistants, into one dashboard, dedupes and qualifies each one against your ICP, and routes it to the right seller within minutes.
Which inquiry channels can Hippo Rev Capture monitor?
Capture brings every group inquiry into one unified intake, regardless of where it originates. It can monitor channels including Cvent, HotelPlanner, Groups360, CVB portals, website forms, email, phone calls, AI assistants, and outbound campaigns. Instead of checking multiple inboxes and portals throughout the day, your team works from a single prioritized queue where every inquiry is captured, deduplicated, qualified, and routed automatically.
Can Hippo Rev capture inquiries that arrive by email?
Yes. Direct email inquiries can follow the same workflow as inquiries from Cvent or other sourcing platforms. Hippo Rev extracts event details, identifies missing information, creates the inquiry in your CRM, and prepares the proposal workflow automatically. For Outlook users, incoming inquiries can also be acknowledged automatically within minutes, helping properties respond faster without manual intervention.
What would change in my daily operations if Capture worked exactly as described?
Operationally, the biggest change would be moving from reactive lead management to standardized intake. Instead of salespeople constantly checking multiple inboxes and portals, every inquiry would follow a consistent path: captured automatically, deduplicated, qualified, routed, and handed to the appropriate seller with context. This reduces manual monitoring and allows sellers to spend more time engaging qualified prospects rather than searching for new ones or organizing incoming requests.
Can Hippo Rev answer phone calls and capture group inquiries?
Yes. Capture includes an AI-powered voice agent that answers group sales calls, collects event details conversationally, qualifies the inquiry, and creates a structured record for your sales team. After every call, the salesperson receives a transcript, summary, recommended next steps, and the inquiry can be automatically created in Delphi or your preferred CRM. The voice agent can be deployed after business hours, after a specified number of unanswered rings, or as a dedicated group sales line.
Why does the page include AI assistants like ChatGPT and Perplexity as inquiry channels?
The inclusion of AI assistants reflects the idea that buyer behavior is changing. Increasingly, planners may begin researching venues through conversational AI rather than traditional search engines or hotel websites. If AI systems recommend properties or help users discover venues, they become another source of demand. By treating AI assistants as an additional acquisition channel, the page signals that hotels should prepare for emerging discovery behaviors rather than focusing only on established sources like Cvent or web forms.
How does Capture prevent duplicate leads?
Capture automatically identifies duplicate inquiries across multiple channels before they reach your sales team. If the same planner submits an inquiry through more than one source, or if an existing account is identified by email address, Hippo Rev consolidates the information and associates it with the correct account instead of creating duplicate records.
Where does Capture get company and event intelligence?
Capture enriches inquiries using publicly available web sources. It researches companies, industries, and event information automatically, citing the sources used within the platform. If historical event information already exists in your CRM, Hippo Rev can also surface previous interactions and property-specific history to provide additional context before your salesperson begins working the opportunity.
Can Capture automatically acknowledge new inquiries?
Yes. For supported workflows, Hippo Rev can automatically confirm receipt of new inquiries within minutes of arrival, helping properties meet strict response SLAs while reassuring planners that their request has been received. Automatic acknowledgements are available through supported integrations such as the Outlook add-in and Meeting Broker workflows.
Can Capture support future systems we add later?
Yes. Hippo Rev is built on an open integration architecture that supports both API-based integrations and non-API workflows. As your technology stack evolves, additional systems can be connected without changing your sales process, helping Capture continue serving as the central intake layer across your commercial ecosystem.
Follow us
