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By Hippo Video
See how hotels are winning 25% more group business.

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Group inquiries land in seven places Most leak before a seller sees them.

Cvent. HotelPlanner. Email. Front desk phone. Web forms. Outbound prospecting. AI assistants. Every channel is a different system, a different inbox, a different intake. Capture is the layer that runs every channel as one — so nothing leaks before a seller sees it.

Built for VP Sales and Directors of Sales at full-service hotels and management companies.

Trusted by hotel sales teams at independent and management companies.z
The capture gap

The demand is here. Most of it never reaches a seller.

Group sales doesn't have a demand problem. It has a capture problem. Inquiries arrive across seven separate systems with no unified intake — and most of them leak between the channel they arrived on and the seller who could win them.

~1 in 3

Corporate hotel RFPs go unanswered.

When intake is fragmented across portals, mailboxes, and phone, the best leads die before a seller ever sees them.

61%

Of RFPs are awarded to one of the first three responders.

Speed gets you on the shortlist. But speed is impossible if you're still discovering inquiries by hand.

~70%

Of a seller's week is lost to admin, not selling.

Planners ask ChatGPT and Claude for venues. If your hotel isn't surfaced, you're invisible.

Every channel that captures demand badly is a revenue leak. Capture is the first place a deal can die — and the easiest place for the platform to fix.

How capture runs

Inquiry to qualified lead,in under an hour.

From any channel, every inquiry follows the same motion. Captured. Deduped. Qualified. Routed. By the time a seller opens their laptop, the lead is scored, missing details are already being chased, and the right person is already assigned.

MINUTE 0

Inquiry arrives
Any channel.

RFP portal, email, phone, website, or AI assistant. Captured and timestamped.

MINUTE 1

Deduped
One source.

Cross-channel dedupe. Same planner, same event = one lead.

MINUTE 5

Qualified
Scored.

Budget, timeline, fit-to-property. Winners surfaced.

MINUTE 15

Routed
Right seller.

By territory, property fit, or history. Instant notification.

MINUTE 30

Handed off
To Convert.

Full context: channel, score, missing details chased.

What's inside Capture

Five agentsrunning every channel.

Each agent owns a channel or a job. None of them are standalone tools. They share state with Convert and Grow, so a lead captured at 8am Tuesday carries its full context all the way to close.

AGENT 01

Source Aggregator
Captures every inquiry, every channel.

Pulls from Cvent, HotelPlanner, Groups360, CVB portals, email, and web forms into one unified intake. Dedupes across sources.

Channels
Cvent
HotelPlanner
Groups360
Email
Web forms

AGENT 02

Front Desk Agent
Answers calls 24/7 with natural AI.

Captures event details, qualifies leads, routes to the right salesperson. Replaces missed calls and after-hours voicemail.

Channels
Phone
After-hours intake

AGENT 03

Website Chatbot
Engages visitors before they leave.

Captures inquiries from your website with personalized video responses. Pre-qualifies leads against your ICP.

Channels
Website chat
Web forms

AGENT 04

AEO Agent
Captures demand from AI assistants.

Optimizes your hotel's presence in ChatGPT, Perplexity, Claude, and Gemini answers. First-mover advantage on the newest demand channel.

Channels
ChatGPT
Perplexity
Claude
Gemini
New

AGENT 05

Outreach Agent
Fills pipeline with net-new accounts.

Personalized video outreach at scale to ICP-matched accounts that match your strongest segments. Cold prospecting.

Channels
Cold email
Video
LinkedIn
The platform

What Capture reads and writes.

Hippo Rev sits over your existing stack. Your systems of record stay where they are. Capture reads from intake channels, writes leads into your CRM, and never asks you to migrate a single record.

RFP portals

CVENT · HOTELPLANNER · GROUPS360
← READ

Polled continuously. Inquiries pulled into unified intake within seconds.

Email

OUTLOOK · GMAIL · SHARED MAILBOXES
← READ

Watches shared and individual mailboxes. Identifies group inquiries, replies, and planner follow-ups.

CRM

DELPHI · SALESFORCE · OPERA · CRM TOOLS
← READ

Writes new leads with full context: channel, fit score, missing details. Keeps account history current.

PMS

OPERA · OPERA CLOUD · MEWS
← READ

Pulls property availability and meeting space configurations to qualify leads against real inventory.

What changes

‍Capture, before and after.

What hotels see in the first 90 days when intake is unified, qualified, and routed by the platform instead of by Tuesday morning.

100%

Inquiry capture rate

Every channel monitored, every inquiry logged. Nothing leaks between systems.

12×

Faster first response

Minutes to first reply. First-three-responder advantage compounds.

0

Missed after-hours calls

Front Desk Agent answers nights, weekends, holidays.

8th

Channel captured

First-mover advantage on demand from AI assistants.

Your next 20 minutes

See exactly whereyour revenue is leaking.

Book a Capture Audit. We will walk through your current inquiry channels, response times, and follow-through signal, and show you exactly what group revenue is walking out the door and what it is worth. No deck. No pitch. Just your numbers.